Refund & Return Policy
(This policy was last updated on 8 April 2018)
Unless otherwise specified for particular products (eg: products that is on clearance as-is sales, or stated strictly no-refund and etc...), we shall refund you your payment if you decide to cancel your orders within twenty four (24) hours after your order has been confirmed and prior to shipment except for the transaction fees charged which is non-refundable. Once your order has been shipped, refund is not allowed.
We offer a 14-days money back (from received date) for defective products that is not under the clearance as-is category. Please email your intent for a product return to firstname.lastname@example.org . Once we have confirmed the defect and approved your return request, please ship the product(s) back to us on your own cost and we will deliver you the replacement product(s) within 10-15 working days.
To return your products, please send the whole product(s) back with its original packaging to the address stated in our email.
Product(s) Warranty Claim
The following product(s) is/are under direct manufacturing warranty, please liaise with the manufacturer directly for the warranty claims. Please keep original receipt for warranty claim.
Warranty Terms: Click Here
WhatsApp Hotline: (+6) 014 312 6626
Operating Hours: 9am to 5PM, Weekdays
NS Thermo (Malaysia) Sdn. Bhd. No. (204598-A)
No.1&2, Jalan TP 3, Taman Perindustrian Sime UEP,
47620 Subang Jaya, Selangor
Tel: +(6)03-8021 6626
Fax: + (6)03-8021 6636
Warranty Registration: Click Here
Zojimall Holding Sdn Bhd (1149088-U)
G-3, Jalan PM 14, Plaza Mahkota, 75000 Melaka.
Contact us for other product(s) warranty claim (if any).